Delivery Policy

đźšš Shipping Policy

  • Orders with a total value of HK$1000 or above are eligible for free shipping.
  • For orders under HK$1000, shipping fees will be paid by the customer upon delivery via SF Express (Freight Collect).

🌏 Overseas Delivery Policy (including Singapore)

  • International Shipping Available
    We offer international shipping to selected regions, including Singapore.

  • How to Order
    For overseas delivery arrangements, please contact us via email before placing your order.
    đź“© Email: generic.design.hk@gmail.com

  • Shipping Method
    Orders will be shipped via international air delivery. Shipping fees, estimated delivery times, and logistics partners may vary depending on your destination and parcel size.

  • Delivery Time
    Estimated delivery time may vary, but most orders will arrive within 7–14 business days after dispatch.
    Customs clearance or local logistics delays may affect the delivery schedule.

  • Shipping Fee
    Shipping fees for overseas orders will be quoted separately based on destination and order weight.
    Please note: Freight collect or prepaid options may apply depending on the region.

  • Order Processing
    If your order includes pre-order items, we will ship the entire order only after all items are in stock.

  • Important Note
    Customers are responsible for any import duties, taxes, or handling charges incurred in the destination country.

Return & Exchange Policy

(a) Returns and exchanges will be accepted under the following conditions:

  1. The product was damaged or malfunctioned during delivery; or there are defects not caused by human error.
  2. The delivered product is in poor condition or of substandard quality.
  3. The product received is different from what was ordered.
  4. The product received clearly does not match the description provided on the website.

(b) Returns and exchanges will not be accepted under the following conditions (including but not limited to):

  1. Requests made after the 7-day return period.
  2. The customer did not contact our customer service team before initiating the return or exchange.
  3. The product is not in brand-new condition.
  4. The product is damaged due to human error or during transportation handled by the customer.
  5. Missing or damaged promotional items or accessories that were included with the product.
  6. Personal reasons such as dissatisfaction with size, design, or color.
  7. Minor discrepancies between product images and the actual item due to lighting, display settings, or photography.
  8. Other unreasonable return or exchange requests.